FLOOR & EVENTS MANAGER
Job Title: Floor & Events Manager
Department: Front of House
Location: Nobu Los Angeles
Employment Type: Full-time
Reports to: General Manager
Rate: $70K - $75K annual + Commission
OVERVIEW:
- Along with the General Manager and other department managers - responsible for the daily operations of the restaurant, including profitability, monitoring all costs and controls while not compromising guest satisfaction or quality.
- Operate the restaurant to the highest of standards; to comply with Nobu procedures and policies and applicable laws governing health and safety regulations and labor laws.
- Maintain the Nobu standard and ensure excellent customer service.
- Work closely with General Manager, department managers, Nobu chefs and executives in promoting the company’s culture, mission, and philosophy.
- Maintain excellent guest relations and develop a loyal clientele, including VIP’s and regulars.
QUALIFICATIONS:
- Excellent people skills.
- Calm under pressure: must have the ability to problem solve, trouble shoot, effectively prioritize work and assignments, and accurately meet deadlines.
- Excellent communication skills.
- Planning, organizational, and analytical skills.
- Exemplary customer service.
- Excellent computer skills necessary, including Open Table and Microsoft Office.
- Able to work a flexible schedule in order to accommodate the business needs of the restaurant.
ESSENTIAL JOB FUNCTIONS:
- Staff Management:
-Assist in hiring, coaching, disciplining, counseling, and conducting performance reviews.
-Train and mentor Front of House staff.
-Fill in for General Manager when he/she is not present at the restaurant.
-Assist in assigning and changing Floor Staff schedules.
-Build staff morale while providing constructive criticism to reduce turnover.
-Ensure safety measures are being implemented and followed.
-Develop and maintain strong relationships with management and executive staff in other Nobu restaurants.
-Follow and maintain proper time-keeping practices for staff on the restaurant's payroll system, Paycom.
- Cash Control & Administration:
-Follow and enforce restaurant cash handling policies and ensure cash security.
-Follow and enforce proper POS operations and tracking of credit card sales and reporting.
-Manage cost controls.
-Perform daily opening and closing duties.
-Record daily sales.
- Dining Room Service Management:
-Seat the room and ensure it is running smoothly.
-Ability to utilize OpenTable system and understand reservation policies and strategies to maximize profit potential.
-Take requests for bookings.
-Ensure the front desk is set up and ready for service.
-Ensure that guests are informed about their table-wait time and other pertinent information.
-Communicate with Maitre’d, lead host/hostesses and floor staff regarding late tables, VIP’s, regular guests, out times and seating plans.
-Maintain efficient flow of returned tables for reservations.
- Events Management:
-Report to General Manager & Corporate Director of Events.
-Responsible for the entire life cycle of events, which include: Handling leads to executions, planning with chefs to completing financial transactions, representing the brand, reporting sales and commissions.
-Plan, execute and settle all on and off premise group bookings, private dining, catering events as well as non-profit and charity events.
-Deliver the brand standards of unique and outstanding customer service while ensuring a clear and effective line of communication with the operation team.
-Contribute to the profitability of the restaurant through maximizing all event revenue opportunities.
-Travel as necessary to off-site events and other Nobu locations.
-Staff management, including scheduling for events and communicating details of events.
-Daily communication with department managers and reporting to the Corporate Director of Events.
ESSENTIAL JOB REQUIREMENTS:
-Product Knowledge, including familiarity with the Nobu brand, food, beverage, event and restaurant software, local events, etc.
-Cultivating Customer Relations and Sales.
-Understand and adhere to company policies and procedures.
EMPLOYEE BENEFITS:
-Health/Dental/Vision/Life insurance
-401(k)
-Accrued sick/vacation days
-Employee discount for dining
Preferred Experience:
*1+ years Floor and Event management experience in a fast paced, fine-dining restaurant or hotel.
We will not consider the following:
*Resumes with photos or headshots
*Part time availability
Nobu Restaurant Group is an Equal Opportunity Employer.